Policy

For Free Quotes
At ETP we quote for free. We also are willing to spend up to 15 minutes for free on Zoom to determine the ins and out’s of your project. If however you are in need of more guidance and support then we will bill you for the extra time needed.

Hourly Rates
Our rates are $100 an hour for programming services and $150 an hour for other services. These services are mentioned on the Services page. Jobs are quoted to the nearest quarter of an hour and the minimum quote is one and a half hours, $150.

Payment Method
We accept PayPal, Credit/Debit Cards or direct wire transfer. For European customers we have to stress that we do not include VAT, or any taxes of the same nature, in our services.

Delivery System
For jobs under 5 hours, or $500, payment is required in advance, while for larger jobs , half of the payment is required before and the other half just before delivery. Our delivery system works as follows, once the software is completed and you would like a demonstration first, then we will hop in a 30 minute zoom meeting where we will show you how your product works. Once the quality of the software is agreed upon, you the client will pay the balance of the invoice and the open source code will be sent after payment is received.

Bug Fixes
We have such strict testing and programming methods that we guarantee a lifetime bug fix policy, what we will not guarantee however is the compatibility with future versions of any of the trading software that we write code for.

Non Disclosure and Terms of Use
What we provide here at ETP is a strict consulting service for programming custom indicators and strategies for various trading platforms and charting packages, therefor we are not liable for any loss of capital that our clients might incur from using the custom software that was built by us. Please read the Disclaimer for more information on the risks involved with trading. We are not liable for any damages that the installation and use of our software might create to the users material goods or to any other software that is installed on the users machine, or to any subsequent users that the customer, or anybody else, might have given, sold or donated the software to. We give you our word that we will not distribute your code to anyone else but you without your written consent, integrity is our main policy. We will also sign a Non-Disclosure Agreement if one is provided, cosidering all clauses are fair to all parties.

Refund Policy
Please note that because ExpertTradingProgrammers.com offers a programming service, once delivery of the software has been received by the client and the payment has been received by us then, ALL SALES ARE FINAL. This also applies to sales of licenses for our own products.

*All mention of “ExpertTradingProgrammers.com”, “Expert Trading Programmers”, “ETP”, “us” or “we” on this entire website refers to Tomulet Ioana Maria PFA, ETP PRO SOFT SRL, or ETP Software Consulting SRL.